Niklas' blog

At 11:01 today, I received a call from the Vice President of inLife, the company that now cares for the repair of my MacBook – yes, the same company that is mentioned in this unfortunate ordeal.

He had received an e-mail from Oscar Bjers, the Vice President of Apple Sweden, telling him about my problems.

See, when I was at my wit’s end this week-end, I e-mailed Mr. Bjers and told him about my dilemmas with inLife, kindly directed him to my blog (the Mac/OSX-category, more specifically) and wrote him what I thought about my problems concerning my MacBook, especially being given the silent treatment from Apple, which does not include their support people, who have handled this case with ease – even though they couldn’t help me due to there not being any solution to the shutdown-problem, the fact that it could occur again, et.c.

So, what now? I’ve just e-mailed the bulk of this post, i.e. my Asperger-ish list of problems when dealing with inLife, to the VP of inLife, and am awaiting further response. Kudos to him, he wanted it, which is a good step in managing customer relations.

As written, I have been told by inLife personnel that I will be contacted by a technician by Wednesday at the latest, regarding the status of my computer. I suppose that will be the next step.

edit: it will be interesting to see if there are new MacBooks sprouting this Christmas, in which case Apple should have resolved the shutdown-issue (and all other major issues, one thinks).

edit 2: Peter just sent me this link, which displays a MacBook with the shutdown-problem, at an Apple store. Oh, the humanity.