January 3rd, 2013
me: Hi, I would like to know what “Exception” really means in this case as I called you yesterday, and you promised me I’d get my package today.
UPS: Yeah, well, we’ve had a lot of packages to deliver today.
Hello? Is this the fucking Brain Trust? Here’s a question for you: when does UPS not have a lot of packages to deliver?
me: Well…yes, but I was promised to get the package today. Will I get it today?
UPS: We’ve had 17 extra cars ordered in today just to deliver more packages.
Had I called a politician by mistake?
me: So…will I get my package today?
UPS: We’re working as fast as we can, but…
Insert ten-second pause here.
UPS: You will get your package tomorrow.
me: What! So, I won’t get it today, I get that, but…can you guarantee that I will get it tomorrow?
UPS: You will get it tomorrow.
me: Great. Can you please call me if another unforeseen event occurs or something like that? I’ve tried–
UPS: You can register for text messages to be sent to your mobile phone if you need that.
me: I was about to say that I’ve registered for that twice already, but it did and does not work; I haven’t received anything at all. Can you please call me if anything happens tomorrow that prevents me from getting my package on time?
Insert twenty-second pause here.
me: Sorry, you can’t guarantee that, or what?
Apparently, what is the word at UPS. Idiots.
This post is continued here.