Niklas' blog

Another tech support talk with a user. This time in relation to why things break down, and I try to apply some zen-ish shit about it all.

I’ve heard a lot of touché-varied and non sequitur-tinged dialogue between support personnel and users but this takes some cake.

A user has a strange way of trying to convey something. I think she was a vampire. Here there be transcript. TransylvaaaaaAAAA!!!—transcript.

What happens when a user is toppled by hubris? Read on, Flav.

I’ve just spoken with a person working with Hewlett-Packard, a person who was supposed to be service-minded, yet clearly wasn’t. Transcript follows.